Refund Policy
Last Updated: February 2026
At Floaty Goat, we stand behind the quality of our products. This Refund Policy outlines the circumstances under which we offer refunds, replacements, or exchanges.
Our Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or significantly different from what was described, we will work with you to make it right.
Eligibility for Refunds
Refunds or replacements may be issued in the following circumstances:
- Damaged Products: If your order arrives damaged during shipping
- Defective Products: If a product is defective or does not meet our quality standards
- Incorrect Orders: If you receive the wrong product
- Missing Items: If items are missing from your order
How to Request a Refund
To request a refund or replacement:
- Contact us within 7 days of receiving your order
- Email us at support@myfloatygoat.com or use our contact form
- Include your order number and a description of the issue
- Provide photos of any damaged or defective products
Non-Refundable Situations
We are unable to offer refunds in the following situations:
- Change of mind or buyer’s remorse
- Products that have been opened and used (unless defective)
- Orders placed to incorrect addresses provided by the customer
- Products seized by customs or law enforcement
- Requests made more than 7 days after delivery
Refund Process
Once we receive and review your refund request, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method
- Processing time is typically 5–10 business days
- You will receive an email confirmation once the refund is processed
Exchanges
If you would prefer an exchange rather than a refund, please indicate this in your request. We will do our best to accommodate exchange requests based on product availability.
Shipping Costs
For eligible refunds or replacements due to damaged, defective, or incorrect products, we will cover the cost of return shipping if required. Original shipping costs are non-refundable except in cases of our error.
Wholesale Orders
Wholesale orders are subject to different terms. Please refer to your wholesale agreement or contact us for specific wholesale refund policies.
Contact Us
If you have questions about our Refund Policy or need to initiate a return, please contact us:
Email: support@myfloatygoat.com
Contact Form: Contact Us
Note: This policy is subject to change. We reserve the right to modify our refund policy at any time. Changes will be posted on this page.